KookaDesk › Industries › Roofers
AI receptionist for roofers across AustraliaHail in Brisbane, a southerly buster in Sydney, a winter front in Melbourne or a cyclone warning up north – after every big weather event the phones light up at once. KookaDesk answers your missed calls, emails and website enquiries within 60 seconds, 24/7, sorts active leaks from quote requests, gets roof type, storeys and photos, and texts you each job with preferred inspection times to confirm.
Cancel before day 7, no charge · Keep your own number · Every state and time zone · We set it all up for you
Storm surges bury urgent leaks and valuable restoration quotes in the same voicemail box.
Insurer, claim number, damage photos and access all matter. Getting them on the first contact saves days.
Safety comes first. Calls that ring out go to the next roofer.
Set up in about 48 hours, wherever you are in Australia. You keep your number, your phone and how you work.
A short diversion code sends calls you don't answer to your KookaDesk line. The codes are the same nationwide on Telstra, Optus and Vodafone (see the guide). We connect your email and website form too.
It says up front it's your AI assistant, asks your questions, and only gives the answers and prices you've approved for your area.
You get a text with the job and the customer's preferred times. Reply with a number to confirm – for example Reply 1 for 2pm, 2 for 4pm. The customer gets an SMS confirmation and an email copy goes out for the record. No links to tap; calendar sync is optional.
It tells callers not to climb onto the roof, to keep clear of wet light fittings and power points, and to put a bucket under the drip. Water near electrics is flagged to you as urgent with advice to contact an electrician.
The SES storm and flood number 132 500 works across Australia, so the assistant can give it to anyone who needs emergency help with storm damage, and 000 if anyone is in danger. Beyond that, your script reflects your region: cyclone-rated fixings and wind regions in northern Queensland and WA, bushfire-prone area requirements for some re-roofs, hail season in south-east Queensland and NSW. The assistant doesn't give building advice – it captures the details so you can.
| Time zone | Where | Daylight saving? |
|---|---|---|
| AEST / AEDT (UTC+10 / +11) | NSW, Victoria, Tasmania, ACT | Yes, early October to early April |
| AEST (UTC+10) | Queensland | No |
| ACST / ACDT (UTC+9:30 / +10:30) | South Australia | Yes |
| ACST (UTC+9:30) | Northern Territory | No |
| AWST (UTC+8) | Western Australia | No |
Your business hours, after-hours rules and the appointment times offered to callers are set per client, in your local time.
Plans from A$129/month +GST (After-hours: after-hours and overflow calls, 100 minutes), then A$199 (300 minutes), A$349 (600 minutes) or A$549 (800 minutes). Extra minutes A$0.40/min +GST. 7-day free trial with up to 100 call minutes. Cancel anytime before day 7 and you won't be charged.
No setup fee for our first 10 customers (normally A$299 or A$499 +GST). Month to month, 30 days' notice to cancel.
Ready to start now? Subscribe online – we'll email you within 1 business day to set up your number.
KookaDesk works the same way everywhere, but your script uses your suburbs, utilities and local details. See how it works near you:
Elsewhere – regional towns included? Same service. Give us your postcodes and it politely redirects the rest.
KookaDesk is A$129, A$199, A$349 or A$549 per month +GST depending on call minutes (100, 300, 600 or 800) and features, the same price in every state. There's a 7-day free trial with up to 100 minutes (cancel anytime before day 7 and you won't be charged), and our first 10 customers pay no setup fee (normally A$299 +GST, or A$499 +GST on Pro).
Yes. It answers many calls at once, so after a storm nobody hears a busy tone. Active leaks are texted to you first; quote work follows with preferred times.
It records the insurer and claim number and any assessor details. It doesn't give advice about claims.
Yes. KookaDesk runs in every Australian time zone – AEST/AEDT (NSW, VIC, TAS, ACT), AEST all year in Queensland, ACST/ACDT (SA) and ACST (NT), and AWST (WA). Your business hours, after-hours rules and the times it offers callers are all set in your local time.
Yes. It says it's your business's AI assistant at the start of every call and tells callers the call may be recorded, with the option to leave a message without recording instead.
Yes. Give us your postcodes or a radius around your base, and it redirects anything outside it.