KookaDesk › Industries › Physio clinics
AI receptionist for physio clinics across AustraliaReception is busy checking patients in, and after hours nobody answers at all. KookaDesk picks up missed calls, emails and website enquiries within 60 seconds, 24/7, takes new-patient booking requests with preferred times for you to confirm by replying with a number, and answers admin questions – fees, parking, health funds, referrals – from information you approve.
Cancel before day 7, no charge · Keep your own number · Every state and time zone · We set it all up for you
Small clinics can't stop a session to answer, and new patients book elsewhere.
Many people search for a physio outside clinic hours.
Fees, health funds and referrals take reception time that could go to patients in the room.
Set up in about 48 hours, wherever you are in Australia. You keep your number, your phone and how you work.
A short diversion code sends calls you don't answer to your KookaDesk line. The codes are the same nationwide on Telstra, Optus and Vodafone (see the guide). We connect your email and website form too.
It says up front it's your AI assistant, asks your questions, and only gives the answers and prices you've approved for your area.
You get a text with the job and the customer's preferred times. Reply with a number to confirm – for example Reply 1 for 2pm, 2 for 4pm. The customer gets an SMS confirmation and an email copy goes out for the record. No links to tap; calendar sync is optional.
It never diagnoses or gives treatment advice. If a caller describes serious symptoms, it tells them to call 000; for general health advice it can mention healthdirect (1800 022 222) or your state's nurse line, such as 13 HEALTH in Queensland. Health information is sensitive under the Privacy Act, so it collects only what's needed to book.
Physiotherapists are registered nationally through the Physiotherapy Board of Australia (AHPRA), but workers compensation and CTP schemes are run by each state and territory, with their own claim and approval steps. The assistant records the scheme, claim number and case manager details if the caller has them, and leaves the rest to your team.
| Time zone | Where | Daylight saving? |
|---|---|---|
| AEST / AEDT (UTC+10 / +11) | NSW, Victoria, Tasmania, ACT | Yes, early October to early April |
| AEST (UTC+10) | Queensland | No |
| ACST / ACDT (UTC+9:30 / +10:30) | South Australia | Yes |
| ACST (UTC+9:30) | Northern Territory | No |
| AWST (UTC+8) | Western Australia | No |
Your business hours, after-hours rules and the appointment times offered to callers are set per client, in your local time.
Plans from A$199/month +GST (300 minutes), A$349 (600 minutes) or A$549 (800 minutes). Extra minutes A$0.40/min +GST. 7-day free trial with up to 100 call minutes. Cancel anytime before day 7 and you won't be charged.
Setup fee (A$299 or A$499 +GST) waived for our first 3 founding customers. Month to month, 30 days' notice to cancel.
Ready to start now? Subscribe online – we'll email you within 1 business day to set up your number.
KookaDesk works the same way everywhere, but your script uses your suburbs, utilities and local details. See how it works near you:
Sydney · Adelaide · Canberra · Hobart
Elsewhere – regional towns included? Same service. Give us your postcodes and it politely redirects the rest.
KookaDesk is A$199, A$349 or A$549 per month +GST depending on call minutes (300, 600 or 800) and features, the same price in every state. There's a 7-day free trial with up to 100 minutes (cancel anytime before day 7 and you won't be charged), and the setup fee is waived for our first 3 founding customers.
By default it texts you the booking request and you reply with a number to confirm. If you use practice software, tell us during your trial and we'll confirm what's possible before you pay.
No. It answers only the admin questions you approve and refers anything clinical to your practitioners or emergency services.
Yes. KookaDesk runs in every Australian time zone – AEST/AEDT (NSW, VIC, TAS, ACT), AEST all year in Queensland, ACST/ACDT (SA) and ACST (NT), and AWST (WA). Your business hours, after-hours rules and the times it offers callers are all set in your local time.
Yes. It says it's your business's AI assistant at the start of every call and tells callers the call may be recorded, with the option to leave a message without recording instead.
Yes. You divert unanswered or after-hours calls to your KookaDesk line.