KookaDesk › Industries › Builders & carpenters
AI receptionist for builders & carpenters across AustraliaEvery builder knows the drive across town to quote a job that was never going ahead. KookaDesk answers your missed calls, emails and website enquiries within 60 seconds, 24/7, asks about scope, budget range, timing and approvals, collects photos or plans, and only sends you site-visit requests worth your time – each one with preferred times to confirm.
Cancel before day 7, no charge · Keep your own number · Every state and time zone · We set it all up for you
Without basic questions up front, you find out at the site visit that the budget or timing was never there.
Renovation clients compare builders on how organised the first contact feels. Fast, structured replies win trust.
On site, with a saw or nail gun in hand, calls go to voicemail and the lead goes cold.
Set up in about 48 hours, wherever you are in Australia. You keep your number, your phone and how you work.
A short diversion code sends calls you don't answer to your KookaDesk line. The codes are the same nationwide on Telstra, Optus and Vodafone (see the guide). We connect your email and website form too.
It says up front it's your AI assistant, asks your questions, and only gives the answers and prices you've approved for your area.
You get a text with the job and the customer's preferred times. Reply with a number to confirm – for example Reply 1 for 2pm, 2 for 4pm. The customer gets an SMS confirmation and an email copy goes out for the record. No links to tap; calendar sync is optional.
It never estimates a price outside the ranges you approve. Anything structural – sagging beams, cracking walls, termite damage – is flagged for you to assess in person.
Home building licensing, contract requirements and home warranty insurance rules differ between states and territories, and so do approval pathways for decks and extensions. The assistant doesn't give legal or approval advice. It asks whether plans and approvals exist, quotes your licence number exactly as you give it, and explains your own process for quotes and deposits.
For any digging, it can remind callers that underground services should be located first through Before You Dig Australia (byda.com.au), which covers every state.
| Time zone | Where | Daylight saving? |
|---|---|---|
| AEST / AEDT (UTC+10 / +11) | NSW, Victoria, Tasmania, ACT | Yes, early October to early April |
| AEST (UTC+10) | Queensland | No |
| ACST / ACDT (UTC+9:30 / +10:30) | South Australia | Yes |
| ACST (UTC+9:30) | Northern Territory | No |
| AWST (UTC+8) | Western Australia | No |
Your business hours, after-hours rules and the appointment times offered to callers are set per client, in your local time.
Plans from A$129/month +GST (After-hours: after-hours and overflow calls, 100 minutes), then A$199 (300 minutes), A$349 (600 minutes) or A$549 (800 minutes). Extra minutes A$0.40/min +GST. 7-day free trial with up to 100 call minutes. Cancel anytime before day 7 and you won't be charged.
No setup fee for our first 10 customers (normally A$299 or A$499 +GST). Month to month, 30 days' notice to cancel.
Ready to start now? Subscribe online – we'll email you within 1 business day to set up your number.
KookaDesk works the same way everywhere, but your script uses your suburbs, utilities and local details. See how it works near you:
Sydney · Canberra · Hobart · Newcastle · Geelong
Elsewhere – regional towns included? Same service. Give us your postcodes and it politely redirects the rest.
KookaDesk is A$129, A$199, A$349 or A$549 per month +GST depending on call minutes (100, 300, 600 or 800) and features, the same price in every state. There's a 7-day free trial with up to 100 minutes (cancel anytime before day 7 and you won't be charged), and our first 10 customers pay no setup fee (normally A$299 +GST, or A$499 +GST on Pro).
Yes. Tell us your minimum job size, the work you don't do and your area. It declines or refers those enquiries politely and passes on the rest.
It asks for a range using bands you choose and explains why. Callers can skip it.
Yes. KookaDesk runs in every Australian time zone – AEST/AEDT (NSW, VIC, TAS, ACT), AEST all year in Queensland, ACST/ACDT (SA) and ACST (NT), and AWST (WA). Your business hours, after-hours rules and the times it offers callers are all set in your local time.
Yes. It says it's your business's AI assistant at the start of every call and tells callers the call may be recorded, with the option to leave a message without recording instead.
Yes. Every web form and email enquiry gets a helpful reply within about a minute, asking your qualifying questions.