KookaDesk › Locations › Melbourne
AI receptionist for Melbourne, VICKookaDesk answers the calls you can't, plus your emails and website enquiries, within 60 seconds, 24/7 – set to Melbourne business hours. It asks your questions, checks the suburb is in your area and texts you the job with the customer's preferred times. Reply with a number to confirm.
Cancel before day 7, no charge · Keep your own number · No lock-in · We set it all up for you
Melbourne's 'four seasons in a day' weather means heating and cooling breakdowns, storm leaks and blocked stormwater can all land in the same week. Growth corridors in the west, north and south-east add a steady flow of new-home enquiries – landscaping, fencing, blinds, split systems – from owners who expect a quick reply.
Time zone: AEST (UTC+10), and AEDT (UTC+11) during daylight saving from early October to early April – the same clock as Sydney.
You choose exactly which suburbs or postcodes you cover; it politely redirects the rest. Common service areas around Melbourne:
Dial a short code on your mobile so calls you don't answer go to your KookaDesk line. The codes are national – see the Telstra, Optus and Vodafone guide.
It says it's your AI assistant, asks your questions and gives only answers and prices you've approved. Utility faults go to the right local contacts – Greater Western Water, South East Water or Yarra Valley Water (depending on the suburb) for water, CitiPower, Jemena, AusNet Services, United Energy or Powercor (depending on the suburb) for power network faults – and emergencies to 000.
You get a text with the job and preferred times. Reply 1 or 2 to confirm; the customer gets an SMS confirmation and an email copy goes out for the record. No links, no app.
Burst pipes and hot water failures happen at night, on weekends and when you're already on a job. That's exactly when nobody answers.
AI receptionist for plumbers →On a roof, in a ceiling or working on a board – answering isn't safe, and calls roll to voicemail.
AI receptionist for electricians →Everyone you can't answer in that window books with a competitor.
AI receptionist for air-conditioning and HVAC businesses →Calls go to voicemail and web enquiries wait until night.
AI receptionist for cleaning businesses →Calls ring out mid-treatment and new clients try the next clinic.
AI receptionist for myotherapy and remedial massage clinics →Most calls arrive while the gear is running. By the time you check, they've booked someone else.
AI receptionist for landscapers and gardeners →Plans from A$129/month +GST. 7-day free trial with up to 100 call minutes. Cancel anytime before day 7 and you won't be charged.
No setup fee for our first 10 customers (normally from A$299 +GST). Month to month, 30 days' notice to cancel.
Ready to start now? Subscribe online – we'll email you within 1 business day to set up your number.
AEST (UTC+10), and AEDT (UTC+11) during daylight saving from early October to early April – the same clock as Sydney.
No. Your customers keep calling the number they already have. Calls you don't answer are diverted to your KookaDesk line behind the scenes, so nothing changes on their side.
Yes. Mobile diversion codes are the same across Australia on Telstra, Optus and Vodafone. For landlines, VoIP and office phone systems we send the steps for your provider.
Yes. For faults that belong to the utility rather than you, we load the right contacts for your area – in Melbourne that's typically Greater Western Water, South East Water or Yarra Valley Water (depending on the suburb) for water and CitiPower, Jemena, AusNet Services, United Energy or Powercor (depending on the suburb) for electricity network faults. Emergencies always go to 000.
A$129, A$199, A$349 or A$549 per month +GST, the same everywhere in Australia. 7-day free trial with up to 100 call minutes. Cancel anytime before day 7 and you won't be charged. No setup fee for our first 10 customers (normally from A$299 +GST).
Yes. It says it's your business's AI assistant at the start of every call and tells callers the call may be recorded, with the option to leave a message instead.
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