KookaDesk › Industries › Locksmiths
AI receptionist for locksmiths across AustraliaNobody locked out at midnight leaves a voicemail – they ring down the list. KookaDesk answers your missed calls and enquiries within 60 seconds, 24/7, checks nobody is in danger, takes the exact location and lock details, quotes your approved call-out fee and texts you the job straight away so you can confirm your arrival time.
Cancel before day 7, no charge · Keep your own number · Every state and time zone · We set it all up for you
Callers on the doorstep ring the next number immediately.
Giving your approved call-out fee straight away filters shoppers and builds trust.
Rekeys and master key systems need door counts, lock types and timing – captured on first contact.
Set up in about 48 hours, wherever you are in Australia. You keep your number, your phone and how you work.
A short diversion code sends calls you don't answer to your KookaDesk line. The codes are the same nationwide on Telstra, Optus and Vodafone (see the guide). We connect your email and website form too.
It says up front it's your AI assistant, asks your questions, and only gives the answers and prices you've approved for your area.
You get a text with the job and the customer's preferred times. Reply with a number to confirm – for example Reply 1 for 2pm, 2 for 4pm. The customer gets an SMS confirmation and an email copy goes out for the record. No links to tap; calendar sync is optional.
Child or pet locked in a car or house, or anyone at risk: it tells the caller to call 000 immediately, then alerts you.
Some states license locksmiths under security industry laws and others don't, and the details differ. The assistant gives callers your licence details exactly as you provide them, and explains your own policy on proof of entitlement before entry. It never gives tips on opening locks.
Your after-hours window is set in your local time – so a Perth locksmith's 'after 6pm' fee kicks in at 6pm AWST, not Sydney time.
| Time zone | Where | Daylight saving? |
|---|---|---|
| AEST / AEDT (UTC+10 / +11) | NSW, Victoria, Tasmania, ACT | Yes, early October to early April |
| AEST (UTC+10) | Queensland | No |
| ACST / ACDT (UTC+9:30 / +10:30) | South Australia | Yes |
| ACST (UTC+9:30) | Northern Territory | No |
| AWST (UTC+8) | Western Australia | No |
Your business hours, after-hours rules and the appointment times offered to callers are set per client, in your local time.
Plans from A$199/month +GST (300 minutes), A$349 (600 minutes) or A$549 (800 minutes). Extra minutes A$0.40/min +GST. 7-day free trial with up to 100 call minutes. Cancel anytime before day 7 and you won't be charged.
Setup fee (A$299 or A$499 +GST) waived for our first 3 founding customers. Month to month, 30 days' notice to cancel.
Ready to start now? Subscribe online – we'll email you within 1 business day to set up your number.
KookaDesk works the same way everywhere, but your script uses your suburbs, utilities and local details. See how it works near you:
Sydney · Melbourne · Brisbane · Perth · Adelaide · Gold Coast
Elsewhere – regional towns included? Same service. Give us your postcodes and it politely redirects the rest.
KookaDesk is A$199, A$349 or A$549 per month +GST depending on call minutes (300, 600 or 800) and features, the same price in every state. There's a 7-day free trial with up to 100 minutes (cancel anytime before day 7 and you won't be charged), and the setup fee is waived for our first 3 founding customers.
Yes – your approved call-out and after-hours fees, word for word. The final job price stays with you unless you give it fixed prices.
As soon as the call ends you get a text with the address, lock details and caller's number.
Yes. KookaDesk runs in every Australian time zone – AEST/AEDT (NSW, VIC, TAS, ACT), AEST all year in Queensland, ACST/ACDT (SA) and ACST (NT), and AWST (WA). Your business hours, after-hours rules and the times it offers callers are all set in your local time.
Yes. It says it's your business's AI assistant at the start of every call and tells callers the call may be recorded, with the option to leave a message without recording instead.
It tells every caller you'll need ID or proof of residence on arrival. The check itself is done by you on site.