KookaDesk › Industries › Cleaning
AI receptionist for cleaning businesses across AustraliaCleaning customers usually contact three or four companies and book the first clear answer. KookaDesk answers your missed calls, emails and website enquiries within 60 seconds, 24/7, collects bedrooms, bathrooms, extras, dates and access, gives your approved prices and texts you each booking request to confirm.
Cancel before day 7, no charge · Keep your own number · Every state and time zone · We set it all up for you
Calls go to voicemail and web enquiries wait until night.
End-of-lease customers book the first company that answers clearly.
Rooms, carpets, ovens, windows, pets and access – asked every time without fail.
Set up in about 48 hours, wherever you are in Australia. You keep your number, your phone and how you work.
A short diversion code sends calls you don't answer to your KookaDesk line. The codes are the same nationwide on Telstra, Optus and Vodafone (see the guide). We connect your email and website form too.
It says up front it's your AI assistant, asks your questions, and only gives the answers and prices you've approved for your area.
You get a text with the job and the customer's preferred times. Reply with a number to confirm – for example Reply 1 for 2pm, 2 for 4pm. The customer gets an SMS confirmation and an email copy goes out for the record. No links to tap; calendar sync is optional.
Anything unusual – mould, biohazard, hoarding, after-builders cleans – is flagged to you to quote personally.
End-of-lease cleans are tied to rental bond returns, and tenancy rules differ between states and territories. The assistant doesn't give tenancy or bond advice and never promises a 'bond-back guarantee' you don't offer – it explains your own re-clean policy exactly as you write it.
If you run teams in more than one city, it can route each enquiry to the right team by suburb and quote each area's prices.
| Time zone | Where | Daylight saving? |
|---|---|---|
| AEST / AEDT (UTC+10 / +11) | NSW, Victoria, Tasmania, ACT | Yes, early October to early April |
| AEST (UTC+10) | Queensland | No |
| ACST / ACDT (UTC+9:30 / +10:30) | South Australia | Yes |
| ACST (UTC+9:30) | Northern Territory | No |
| AWST (UTC+8) | Western Australia | No |
Your business hours, after-hours rules and the appointment times offered to callers are set per client, in your local time.
Plans from A$129/month +GST (After-hours: after-hours and overflow calls, 100 minutes), then A$199 (300 minutes), A$349 (600 minutes) or A$549 (800 minutes). Extra minutes A$0.40/min +GST. 7-day free trial with up to 100 call minutes. Cancel anytime before day 7 and you won't be charged.
No setup fee for our first 10 customers (normally A$299 or A$499 +GST). Month to month, 30 days' notice to cancel.
Ready to start now? Subscribe online – we'll email you within 1 business day to set up your number.
KookaDesk works the same way everywhere, but your script uses your suburbs, utilities and local details. See how it works near you:
Sydney · Melbourne · Brisbane · Perth · Gold Coast · Canberra · Newcastle · Sunshine Coast · Geelong
Elsewhere – regional towns included? Same service. Give us your postcodes and it politely redirects the rest.
KookaDesk is A$129, A$199, A$349 or A$549 per month +GST depending on call minutes (100, 300, 600 or 800) and features, the same price in every state. There's a 7-day free trial with up to 100 minutes (cancel anytime before day 7 and you won't be charged), and our first 10 customers pay no setup fee (normally A$299 +GST, or A$499 +GST on Pro).
Yes, from your price list by bedrooms, bathrooms and extras. Or it collects the details for you to quote.
Yes. It takes the dates, check-out times and access details and texts you to confirm.
Yes. KookaDesk runs in every Australian time zone – AEST/AEDT (NSW, VIC, TAS, ACT), AEST all year in Queensland, ACST/ACDT (SA) and ACST (NT), and AWST (WA). Your business hours, after-hours rules and the times it offers callers are all set in your local time.
Yes. It says it's your business's AI assistant at the start of every call and tells callers the call may be recorded, with the option to leave a message without recording instead.
Yes. Each area can have its own prices, team and availability, and enquiries are sent to the right person.