KookaDesk › Industries › Plumbers
AI receptionist for plumbers across AustraliaFrom a burst flexi hose in Brisbane to a cold shower in Hobart, the customer rings plumbers until one picks up. KookaDesk answers the calls you can't, plus your emails and website enquiries, within 60 seconds, 24/7. It works out how urgent the job is, gets the address and photos, and texts you the job with the customer's preferred times so you can confirm by replying with a number.
Cancel before day 7, no charge · Keep your own number · Every state and time zone · We set it all up for you
Burst pipes and hot water failures happen at night, on weekends and when you're already on a job. That's exactly when nobody answers.
A homeowner standing in water rings the next plumber in the search results. A message you hear two hours later is usually a job already booked elsewhere.
Hot water upgrades, renovations and drain work need details and photos. Chasing them after hours is unpaid admin.
Set up in about 48 hours, wherever you are in Australia. You keep your number, your phone and how you work.
A short diversion code sends calls you don't answer to your KookaDesk line. The codes are the same nationwide on Telstra, Optus and Vodafone (see the guide). We connect your email and website form too.
It says up front it's your AI assistant, asks your questions, and only gives the answers and prices you've approved for your area.
You get a text with the job and the customer's preferred times. Reply with a number to confirm – for example Reply 1 for 2pm, 2 for 4pm. The customer gets an SMS confirmation and an email copy goes out for the record. No links to tap; calendar sync is optional.
For water inside the home it walks the caller through finding the meter or isolation tap and staying clear of wet power points, then texts you the job marked urgent. It never gives repair instructions beyond stopping the water, and never gives gas repair advice.
Water authorities, gas distributors and licensing all differ by state, so the assistant only gives the details you load for your area. For a burst main in the street it points callers to their water utility's faults line – for example Sydney Water, Urban Utilities in Brisbane, Water Corporation in WA, SA Water, TasWater or Icon Water in Canberra – using the number for your region. For a gas smell it tells the caller to leave the area, avoid switches and flames, and call 000 or the gas distributor's emergency number printed on their bill.
Your licence number, your call-out fee and the jobs you don't do (say, gas or roof plumbing) are part of your script, so callers get your answers, not generic ones.
| Time zone | Where | Daylight saving? |
|---|---|---|
| AEST / AEDT (UTC+10 / +11) | NSW, Victoria, Tasmania, ACT | Yes, early October to early April |
| AEST (UTC+10) | Queensland | No |
| ACST / ACDT (UTC+9:30 / +10:30) | South Australia | Yes |
| ACST (UTC+9:30) | Northern Territory | No |
| AWST (UTC+8) | Western Australia | No |
Your business hours, after-hours rules and the appointment times offered to callers are set per client, in your local time.
Plans from A$199/month +GST (300 minutes), A$349 (600 minutes) or A$549 (800 minutes). Extra minutes A$0.40/min +GST. 7-day free trial with up to 100 call minutes. Cancel anytime before day 7 and you won't be charged.
Setup fee (A$299 or A$499 +GST) waived for our first 3 founding customers. Month to month, 30 days' notice to cancel.
Ready to start now? Subscribe online – we'll email you within 1 business day to set up your number.
KookaDesk works the same way everywhere, but your script uses your suburbs, utilities and local details. See how it works near you:
Sydney · Melbourne · Brisbane · Perth · Adelaide · Gold Coast · Canberra · Hobart · Newcastle · Sunshine Coast · Geelong
Elsewhere – regional towns included? Same service. Give us your postcodes and it politely redirects the rest.
KookaDesk is A$199, A$349 or A$549 per month +GST depending on call minutes (300, 600 or 800) and features, the same price in every state. There's a 7-day free trial with up to 100 minutes (cancel anytime before day 7 and you won't be charged), and the setup fee is waived for our first 3 founding customers.
Yes. You define what counts as urgent – water still running, no hot water, sewage overflow, gas smell. Urgent jobs are texted to you straight away; routine work comes through with the customer's preferred times for you to confirm.
Yes. Give us your postcodes or suburbs, including regional towns you travel to. It politely redirects enquiries outside your area, or flags them for you if you'd like to decide case by case.
Yes. KookaDesk runs in every Australian time zone – AEST/AEDT (NSW, VIC, TAS, ACT), AEST all year in Queensland, ACST/ACDT (SA) and ACST (NT), and AWST (WA). Your business hours, after-hours rules and the times it offers callers are all set in your local time.
Yes. It says it's your business's AI assistant at the start of every call and tells callers the call may be recorded, with the option to leave a message without recording instead.
By default it texts you the job and you reply with a number to confirm – no software needed. If you use job software, tell us during your trial and we'll confirm exactly what's possible before you pay anything.