KookaDesk › Industries › Air-con & HVAC
AI receptionist for air-con & HVAC across AustraliaPeak season arrives at different times around the country – a Perth heatwave, a humid Brisbane summer, the first cold snap in Canberra when heating fails. Whenever it hits, the customer books whoever replies first. KookaDesk answers your missed calls, emails and website enquiries within 60 seconds, 24/7, works out install, repair or service, collects the details you need to quote and texts you each job with preferred times to confirm.
Cancel before day 7, no charge · Keep your own number · Every state and time zone · We set it all up for you
Everyone you can't answer in that window books with a competitor.
Rooms, storeys, roof access and switchboard decide the job. Asking up front saves site visits.
Annual services and cleans are steady income – if someone answers when customers ring.
Set up in about 48 hours, wherever you are in Australia. You keep your number, your phone and how you work.
A short diversion code sends calls you don't answer to your KookaDesk line. The codes are the same nationwide on Telstra, Optus and Vodafone (see the guide). We connect your email and website form too.
It says up front it's your AI assistant, asks your questions, and only gives the answers and prices you've approved for your area.
You get a text with the job and the customer's preferred times. Reply with a number to confirm – for example Reply 1 for 2pm, 2 for 4pm. The customer gets an SMS confirmation and an email copy goes out for the record. No links to tap; calendar sync is optional.
If a caller mentions burning smells, smoke or sparking from a unit, it advises switching off at the isolator only if safe, keeping clear and calling 000 if there is fire or smoke – then flags the job to you.
Northern customers are mostly after cooling and dehumidifying; southern customers often want reverse-cycle heating, and winter breakdowns matter as much as summer ones. Your script reflects the work you actually do. Refrigerant handling is licensed nationally through the Australian Refrigeration Council, and the assistant never talks callers through refrigerant or electrical work – it captures details and photos for your technicians.
| Time zone | Where | Daylight saving? |
|---|---|---|
| AEST / AEDT (UTC+10 / +11) | NSW, Victoria, Tasmania, ACT | Yes, early October to early April |
| AEST (UTC+10) | Queensland | No |
| ACST / ACDT (UTC+9:30 / +10:30) | South Australia | Yes |
| ACST (UTC+9:30) | Northern Territory | No |
| AWST (UTC+8) | Western Australia | No |
Your business hours, after-hours rules and the appointment times offered to callers are set per client, in your local time.
Plans from A$129/month +GST (After-hours: after-hours and overflow calls, 100 minutes), then A$199 (300 minutes), A$349 (600 minutes) or A$549 (800 minutes). Extra minutes A$0.40/min +GST. 7-day free trial with up to 100 call minutes. Cancel anytime before day 7 and you won't be charged.
No setup fee for our first 10 customers (normally A$299 or A$499 +GST). Month to month, 30 days' notice to cancel.
Ready to start now? Subscribe online – we'll email you within 1 business day to set up your number.
KookaDesk works the same way everywhere, but your script uses your suburbs, utilities and local details. See how it works near you:
Sydney · Melbourne · Brisbane · Perth · Adelaide · Gold Coast · Canberra · Hobart · Sunshine Coast · Geelong
Elsewhere – regional towns included? Same service. Give us your postcodes and it politely redirects the rest.
KookaDesk is A$129, A$199, A$349 or A$549 per month +GST depending on call minutes (100, 300, 600 or 800) and features, the same price in every state. There's a 7-day free trial with up to 100 minutes (cancel anytime before day 7 and you won't be charged), and our first 10 customers pay no setup fee (normally A$299 +GST, or A$499 +GST on Pro).
Yes, if you want it to. Breakdowns for elderly people, babies or medical needs can be marked urgent in the text you receive.
Only fixed prices you approve, such as a standard back-to-back split install. Everything else is captured with photos for you to quote.
Yes. KookaDesk runs in every Australian time zone – AEST/AEDT (NSW, VIC, TAS, ACT), AEST all year in Queensland, ACST/ACDT (SA) and ACST (NT), and AWST (WA). Your business hours, after-hours rules and the times it offers callers are all set in your local time.
Yes. It says it's your business's AI assistant at the start of every call and tells callers the call may be recorded, with the option to leave a message without recording instead.
Yes. It takes service requests with preferred times; you reply with a number to confirm and the customer gets an SMS confirmation.