KookaDesk › Industries › Air-con & HVAC › Sydney
AI receptionist for Sydney air-con & HVACOn the first hot weekend of summer every air-con business in Sydney gets slammed, and the customer books whoever replies first. KookaDesk answers your missed calls, emails and website enquiries within 60 seconds, 24/7, works out install, repair or service, gathers the details you need to quote and texts you the job with their preferred times to confirm.
This is our Sydney page, with Sydney suburbs and contacts. KookaDesk serves air-conditioning and HVAC businesses right across Australia, in every time zone – see AI receptionist for air-conditioning and HVAC businesses in Australia.
Cancel before day 7, no charge · Keep your own number · No lock-in · We set it all up for you
Demand spikes for a few days at a time. Anyone you can't answer in that window books with a competitor.
Room sizes, storeys, switchboard and roof access decide the job. Asking these questions on first contact saves a site visit for small installs.
Annual service bookings and filter cleans are easy money, but only if someone answers when customers ring.
Set up in about 48 hours. You don't change your number, your phone or how you work.
Set a short diversion code so calls you don't answer go to your KookaDesk line (how diversion works). We connect your email and website form too.
It says up front it's your AI assistant, asks your questions and only gives answers and prices you've approved.
It texts you a short summary with the customer's preferred times. Reply with a number to confirm – for example, Reply 1 for 2pm, 2 for 4pm. Once you confirm, the customer gets an SMS confirmation, and an email copy goes out for the record. No links to tap: just reply with a number. No calendar connection or software install needed – Google or Outlook sync is optional.
The assistant won't walk callers through repairs or refrigerant work. If a caller mentions burning smells, smoke or sparking from a unit, it advises switching it off at the isolator only if safe, keeping clear, and calling 000 if there is fire or smoke – then flags it to you as urgent.
It can explain your service inclusions and approved fixed prices, such as a split-system clean.
The first few lines of a typical call for a made-up business. The assistant always says it's an AI.
Hi, thanks for calling Demo Air Sydney. I'm Nina's AI assistant. This call may be recorded so we get things right. Are you after a new system, a repair or a service?
Our split system's just stopped cooling.
Sorry to hear that in this heat. Is there an error code or flashing light on the indoor unit? If you can see one, I'll note it for the technician.
…the assistant takes the caller's name, mobile, suburb, access details and preferred times, then says: "I'll text the owner now, and you'll get an SMS to confirm the time shortly." The owner gets a summary and replies with a number to confirm (for example, Reply 1 for 2pm, 2 for 4pm). No links to tap: just reply with a number.
Illustrative script for a made-up business. Not a real customer call. For your business, it uses your own questions, service area and approved prices.
Questions? Tap the chat bubble in the corner to ask our chat assistant.
Plans from A$129/month +GST (After-hours: after-hours and overflow calls, 100 minutes), then A$199 (300 minutes), A$349 (600 minutes) or A$549 (800 minutes). Extra minutes A$0.40/min +GST. 7-day free trial with up to 100 call minutes. Cancel anytime before day 7 and you won't be charged.
No setup fee for our first 10 customers (normally A$299 or A$499 +GST). Month to month, 30 days' notice to cancel.
Ready to start now? Subscribe online – we'll email you within 1 business day to set up your number.
Serving businesses across Sydney – Inner West, Eastern Suburbs, North Shore, Northern Beaches, Hills District, Parramatta, Western Sydney, St George, Sutherland Shire, Canterbury-Bankstown and more. You choose your suburbs; it politely redirects the rest. Outside Sydney? See our national page and other cities.
KookaDesk is A$129, A$199, A$349 or A$549 per month +GST depending on call minutes (100, 300, 600 or 800) and features. There's a 7-day free trial with up to 100 minutes (cancel anytime before day 7 and you won't be charged), and our first 10 customers pay no setup fee (normally A$299 +GST, or A$499 +GST on Pro).
Yes. It answers many calls at once, collects each customer's preferred times for you to confirm, and puts breakdowns for vulnerable people at the top of your list if you want it to.
Only fixed prices you approve, such as a standard back-to-back split install. Everything else is captured with photos so you can quote quickly.
Yes – it takes service requests by phone, email or web form with preferred times. You reply with a number to confirm and the customer gets an SMS confirmation, plus an email copy for the record. No links to tap: just reply with a number.
Yes. It says it's your business's AI assistant at the start of every call and tells callers the call may be recorded, with the option to leave a message without recording.
Yes. You divert unanswered calls to your KookaDesk line. Nothing changes for your customers except that someone always picks up.